Your direct line
Your order comes with a direct line to us.
Every family gets this private message line. Ask questions, share details about them, follow your order — one place, tied to your account, from checkout to premiere.
Messages are private to your account. We reply here and to your email.
R
RetoldWe answer fast
● OPEN
RetoldHi! How is the book coming along?
YouCan I add three more photos from her wedding?
RetoldOf course — send them over, they will be in chapter two.
Log in to start your conversation
Use the email from your order. No order yet? Your line opens the moment you give the gift.
Private to your family — always.
Questions
Everything you’re wondering.
🎙 Is it really their voice in the film?
Yes — drawn from their recorded calls, never synthetic, never used to train anything.
📞 Who exactly calls my mom?
A warm interviewer from our small team, on calls scheduled in advance at times she picks.
🛡 What if she won’t do the calls, or can’t finish?
Cancel any time before delivery for a full refund, and your family keeps every recording made.
👵 My mom can’t use apps. Will this work?
She never touches technology — a friendly interviewer calls her phone, and she just talks.
👴 What if Dad’s shy or says he has no stories?
Gentle, specific questions surface stories even they forgot they had.
🎁 I need a gift for THIS weekend. Does this work?
Yes — you get a printable gift card instantly, and the calls and film follow over the next weeks.
📬 How long does the film take?
Most families premiere in about a month; the instant gift card covers the day itself.
🎬 How are the visuals made?
Illustrated with AI tools, directed scene by scene by our editors — never faking anyone’s face.
🔊 What happens to the recordings?
Yours to download from the first call — private by default, never sold, never used to train AI.
💚 What if we don’t love it?
One revision round is included, and a full refund is available until 30 days after delivery. Read the refund policy.
❤️ Other languages? Hard of hearing? Tired easily?
We go at their pace — English and Spanish today; ask us about other languages before ordering.