Refund Policy
Last updated: May 2025
At Patchd, we stand behind our products. If you're not completely satisfied, we're here to make it right.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all orders. If you are not happy with your purchase for any reason, contact us within 30 days of delivery and we will work with you to find a resolution — whether that's a replacement, store credit, or a refund.
How to Request a Refund
- Email us at getpatchdusa@gmail.com within 30 days of receiving your order
- Include your order number and reason for the return
- We'll respond within 2 business days with next steps
Conditions
- Items must be returned in their original packaging where applicable
- Opened products may be eligible for refund under our satisfaction guarantee at our discretion
- We do not accept returns on items damaged by misuse
Refund Processing
Once your return is approved, refunds are processed within 5–10 business days back to your original payment method. Shipping costs are non-refundable unless the error was ours.
Damaged or Wrong Items
If you received a damaged or incorrect item, please contact us immediately with photos and we will send a replacement at no cost to you.
Contact
Questions about your order? Email getpatchdusa@gmail.com and we'll take care of you.